Privacy Policy
Effective Date: February 22, 2026 · Last Updated: February 22, 2026
Clear Concierge (“we,” “us,” or “our”) is a service of Foxen Canyon Holdings LLC. This Privacy Policy describes how we collect, use, and protect information when you visit our website at clearconcierge.io (the “Site”) or use our services.
Information We Collect
Website Visitors
We do not use cookies, tracking pixels, or third-party analytics on our Site. We do not collect personal information from visitors unless you voluntarily provide it by contacting us.
Service Clients
When you engage us for services, we may collect:
- Business contact information: Name, email address, phone number, and practice name
- Practice operations data: Provider names, office hours, scheduling rules, services offered, and insurance accepted
- Call data: Phone call recordings, transcripts, and metadata generated by AI systems we manage on your behalf
Patient Information
In the course of providing AI phone answering and related services, our systems may process patient information on behalf of your practice, including names, phone numbers, appointment details, and insurance information. We handle all such information in accordance with HIPAA requirements and our Business Associate Agreement with your practice.
How We Use Information
We use information to:
- Provide, maintain, and improve our services
- Configure and optimize AI systems for your practice
- Communicate with you about your account and our services
- Generate performance reports
- Improve our service templates and processes (using de-identified, aggregated data only)
Information Sharing
We do not sell personal information. We may share information with:
- Service providers: Third-party platforms (such as AI and telephony providers) necessary to deliver our services, subject to appropriate data protection agreements
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect information in our care. For healthcare practice clients, we maintain HIPAA-compliant security practices and execute Business Associate Agreements as required.
Data Retention
We retain client business information for the duration of our service relationship and a reasonable period thereafter. Call recordings and transcripts are retained according to the terms of your service agreement.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at hello@clearconcierge.io. We will respond to requests within 30 days.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify current clients of material changes via email.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Clear Concierge
Email: hello@clearconcierge.io